Your Shop Forwarding Account: When you create a Shop Forwarding account, the privacy setting is defaulted to private. Your information will only become public if you change the setting to public. Your account can only be accessed with your user ID and password. In order to create a Shop Forwarding account we require your email address, and a password. You may choose to include additional information in your account, and if you do it will be kept private to the account holder. You may choose to link a social media account to your Shop Forwarding account.
Shop Forwarding contacts: Once you are a Shop Forwarding account holder, you may include third-party information into your personal contact list. All contact lists remain private to you, in the same way that your email contact list remains personal to you. Where an account has multiple Users, all users attached to the account will have access to the contact list.
Benefits partners: Shop Forwarding has formed partnerships where Shop Forwarding customers can access rewards or benefits of our benefits partners. We will collect information voluntarily from you (such as membership numbers) so that we can facilitate any benefits or rewards for you.
Use and disclosure: Shop Forwarding uses your personal information first and foremost to provide our services to you. Other purposes for which we may use personal information include:
(i) to improve customer service
(ii) to advertise and promote our services to users, including events, new features and competitions; and
(iii) for marketing and promotional activities, including those conducted by our reward partners.
You are able to unsubscribe from our newsletters at any time. Shop Forwarding does not sell, or rent any of your personal identification information to others. We will not disclose your personal information to any third-parties other than when required by law or set out in this privacy statement. Shop Forwarding does not disclose information outside of the US, other than to international hosting providers or for the purposes of delivering a parcel, which is only with your consent.
Your banking information: We use a third-party provider to process payments, which will require you to provide your banking information directly to them. Shop Forwarding does not store any credit card information.
Delivery addresses: If you link a delivery address to your account, it will only be available to other users if you provide them with your contact details, Shop Forwarding ID or provide them with consent on request.
The following information will be disclosed on the label of a package being sent:
Sender’s name, address and instructions Receiver’s name, address and instructions Size and user reference. Shop Forwarding uses third party delivery providers to deliver packages, who will have access to the information on the package label, for the sole purpose of delivering the package. Delivery Providers may also have access to the phone number of the person receiving the package. If you include a personal message with your package, the message will not be visible on the package label.
Order details: Details of an order can only be seen by the sender and receiver by logging into an account, or through a personalized, encoded URL.
Multiple account users: If you attach more than one user to your Shop Forwarding account, all users on the account will be able to view each other’s orders.
Benefits partners: We will disclose certain information to our benefits partners so that you may obtain any benefits available to you. This information varies between our benefits partners but includes information such as account or membership numbers, your name, and your use of Shop Forwarding’s service. We will also share aggregate information with our benefits partners so that we can monitor our relationship with them.
Storing your information: We will hold your information for as long as you authorise us by maintaining an active account or remaining on our mailing list. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and order information stored via our Site. While Shop Forwarding takes precautions to secure your data, if there is a security issue, we will alert you of this fact.
If an account is deleted we’ll still need to hold on to some information about past orders for our own records.
Non-personal identification information: We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers you use and other similar information.
Third-party websites: You may find content on our Site that links to the sites of other third parties. If you access linked sites, you do so at your own risk. We do not operate or control these third party sites and we are not responsible for their content, operation, privacy, accuracy or security policies.
Access, correction and complaints: It is important that your information is accurate at all times so we ask that you notify us of any changes that arise. If you wish to make a complaint about our treatment of your personal information please put your concerns in writing. We will respond to your concern within 30 days.
Contact Information: You can contact us by writing or emailing us at the address below:
Mail: Shop Forwarding Customer Service, 18008 NW Sylvania Ln, Portland, 97229, OR.